Shipping policy
At Nanak Custom Artwork, we are committed to ensuring your order is processed and delivered promptly and securely. Here's what you need to know about our shipping policy:
Order Processing Time Custom orders typically take 10-12 days to be dispatched. This processing time allows us to carefully create and prepare your personalized items to meet our high standards of quality.
Shipping Partner We partner with AusPost, DHL, StarTrack for our shipping services. They are reliable carrier known for its efficient delivery network.
LOCAL PICKUP Local pickup is available from our Mickleham store.
Shipping Options We offer the following shipping options:
- Standard Shipping: Delivers within standard shipping times.
- Express Shipping: Delivers faster than standard shipping, with expedited delivery options available.
Tracking Information Once your order has been shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your package as it makes its way to you.
Shipping Rates Shipping rates are calculated based on the size and weight of your order, as well as your location. The shipping cost will be displayed during the checkout process before you complete your purchase.
Delivery Times Delivery times may vary depending on your location and the shipping method chosen at checkout. Shipping carrier typically delivers within standard shipping times for both domestic and international orders.
International Shipping We offer international shipping using AusPost, DHL & StarTrack. Please note that shipping times and costs may vary depending on your location and local customs procedures. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
Order Tracking To track your order, simply use the tracking number provided in your shipping confirmation email and enter it on the carrier website or app.
Delivery Issues If you encounter any issues with the delivery of your order, please contact us promptly at contact@nanakartwork.com. We will work with Carrier company to resolve any problems and ensure your order reaches you as quickly as possible.
Contact Us For any questions or concerns regarding our shipping policy, please reach out to us at contact@nanakartwork.com. We are here to assist you and provide the best possible service for your custom artwork needs.