Frequently Asked Questions
1. What is Nanak Custom Artwork?
Nanak Custom Artwork is a premium custom wall dรฉcor manufacturer specialising in custom Punjabi artwork, nameplates, door signs, and personalised home dรฉcor. We create unique, handcrafted designs using high-quality materials and advanced laser cutting techniques.
2. Where is Nanak Custom Artwork based?
We are proudly based in Mickleham, Victoria, Australia, with all products locally designed and handcrafted in Melbourne.
3. Do you specialize in custom Punjabi artwork?
Yes. We are well known for custom Punjabi artwork, including Gurbani 3D letters, Gurbani plaques, Punjab map welcome signs, Punjabi home dรฉcor, and religious wall art crafted with cultural respect and precision.
4. What types of custom house signs do you offer?
We manufacture a wide range of custom house signs and nameplates, including:
Designer house signs,ย Standard house signs,ย Door signs,ย Welcome signs,ย Laser-cut house plates.ย All designs are fully customisable in terms of names, fonts, sizes, and languages. Explore our collection for more information.
5. Are your products handmade?
Yes. Every item is handcrafted with care, combining expert design skills and laser cutting technology to deliver high-quality, long-lasting artwork.
6. Do you provide Gurbani 3D letters and plaques?
Yes. Our Gurbani 3D letters and Gurbani plaques are among our most popular collections, designed to bring spiritual beauty, positivity, and blessings into homes worldwide.
7. Do you offer Punjabi home dรฉcor products?
Yes. Our Punjabi home dรฉcor collection includes wall art, religious signs, clocks, LED dรฉcor, welcome signs, and personalised gifts that reflect Punjabi culture and tradition.
8. Do you make personalised LED lamps and lightboxes?
Yes. We manufacture personalised LED lamps and lightboxes suitable for homes, kidsโ rooms, religious spaces, and gifting purposes.
9. Can you create different artworks other than Punjabi?
Yes, we create artworks other than Punjabi.
10. Can you customize artwork to my required size?
Yes, we can customize the artwork according to your size and design.
11. Do you provide installation services?
No, we do not provide installation services.
12. Do your products come with a warranty?
No, our products do not come with a warranty.
13. Do you accept bulk or cooperate orders?
Yes, we accept bulk and corporate orders. Please email us at contact@nanakartwork.com for details.
14. Do you make business signs?
Yes, we make business signs. Please email us at contact@nanakartwork.com for enquiries.
15. Do you create artwork related to other religions such as Hindu or Muslim?
Yes, we create artwork related to Hindu and Muslim religions.
16. What material do you use for house signs?
We use high-quality acrylic for house signs.
17. Do you operate as a custom gift shop?
Yes. We also operate as a custom gift shop, offering personalised LED lamps, key holders, car hangings, clocks, portraits, and more.
18. Can I customise my design before placing an order?
No. You have to place an order first to customize your design.
19. What makes Nanak Custom Artwork unique?
We are known for:
a. Expertise in Punjabi and Gurbani artwork
b. Handcrafted, laser-cut designs
c. Worldwide shipping
d. Premium materials
e. Strong focus on quality and customer satisfaction
20. Do you create religious signs for homes?
Yes. We specialise in religious signs, Gurbani plaques, and spiritual wall dรฉcor, crafted with devotion and respect.
21. How long does order processing take?
All custom orders require 10โ12 business days for processing and dispatch, perhaps varying based on the size and design. This timeframe ensures your personalised artwork is carefully designed and crafted to meet our quality standards.
Shipping, Delivery & Returns โ FAQs
22. Which shipping partners do you use?
We ship orders using trusted and reliable carriers, including Australia Post (AusPost), DHL, and StarTrack, ensuring secure and timely delivery for both domestic and international orders.
23. Do you offer local pickup?
Yes. Local pickup is available from our Mickleham store. Customers selecting local pickup will be notified once their order is ready for collection.
24. What shipping options are available?
We offer multiple shipping options at checkout, including:
a. Standard Shipping โ Delivered within standard carrier timeframes
b. Express Shipping โ Faster delivery with expedited shipping options
Shipping availability may vary depending on your location.
25. How are shipping rates calculated?
Shipping rates are calculated based on the size, weight, and destination of your order. The final shipping cost is clearly displayed at checkout before payment is completed.
26. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to track your order through the carrierโs website or mobile app.
27. How long does delivery take?
Delivery times depend on your location, the selected shipping method, and carrier processing times. Both domestic and international orders are delivered within standard carrier timeframes.
28. Do you offer international shipping?
Yes. Nanak Custom Artwork offers worldwide shipping using AusPost, DHL, and StarTrack. International delivery times and costs may vary based on destination and customs processing.
29. Are customs duties and taxes included for international orders?
No. International customers are responsible for any customs duties, import taxes, or fees imposed by their countryโs customs authority. These charges are not included in the product or shipping cost.
30. Who can I contact for shipping-related questions?
For any questions or concerns regarding shipping, delivery, tracking, or local pickup, please contact us at: ๐ง contact@nanakartwork.com
Our team is happy to assist and ensure a smooth delivery experience.
31. What is your refund policy?
At Nanak Custom Artwork, we take pride in delivering high-quality, handcrafted products. Due to the customised and personalised nature of most orders, refunds are not available for custom-made items, except in cases where the product is defective, damaged, or incorrect.
32. Do you accept returns on custom-made products?
No. We do not accept returns for custom-made or personalised products once the order has been confirmed and production has started, unless the item arrives defective, damaged, or incorrect.
33. Do you offer exchanges?
Yes. Exchanges are available only for non-customised products that are unused and in their original condition. Exchange requests must be made within 7 days of receiving your order.
To request an exchange, please email contact@nanakartwork.com with your order details.
34. What should I do if my product arrives damaged or defective?
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with clear photos of the issue. Our team will assess the situation and arrange a suitable resolution, which may include a replacement or refund.
๐ง Contact: contact@nanakartwork.com
35. What is your cancellation policy?
Orders cancelled within 24 hours of placement are eligible for a full refund.
Cancellations requested after 24 hours are subject to a 10% cancellation fee.
Once production has started, cancellations may not be possible.
All cancellation requests must be sent to contact@nanakartwork.com.
36. Can I get a refund if I entered incorrect custom details?
Customers are responsible for reviewing and approving all custom details before order confirmation. Refunds or replacements are not available for errors caused by incorrect information provided by the customer.
37. How long does it take to process a refund?
Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
38. Who pays for return shipping?
If a return or exchange is approved due to a defect, damage, or error on our part, we will guide you through the return process. For exchanges related to non-customised items, return shipping costs may apply.
39. How can I contact Nanak Custom Artwork?
You can reach us via email at contact@nanakartwork.com for product enquiries, custom design requests, and order-related questions. We are always happy to assist.